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This is not normal

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I think that the comment by Microsoft that says "This is normal - no action is necessary" is not correct.  I am having a problem with my backup program hanging, and every time, it logs this message in the event log.  Something is wrong, but I can't figure out how to correct it.  I've tried deleting shadow copies, but that hasn't helped.This is on a recently rebuild Windows 7 system using the Comcast Secure Backup and Share utility.

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